PLAIN-LANGUAGE TERMS

Terms, access & refunds

Effective and last updated: 18 August 2026

These terms apply to the €1.99 one-time Pisa, No Traps digital guide. Contact: support@pisanotraps.com. The final price and payment currency are shown before you confirm in Stripe Checkout.

What you receive

Payment unlocks route-specific visitor guidance for central Pisa: interactive need-based directions, water and toilet information, price checks, warnings, lightweight landmark diagrams, locally saved copies of routes you have opened and saved items. There is no subscription and no recurring charge.

Access and compatibility

The guide is a browser-based service designed for current mobile and desktop browsers with JavaScript and local storage enabled. Access persists on the browser/device used for purchase until its site data is cleared. It is not an account and does not automatically sync between devices. If a valid purchase is lost, email support with the Stripe receipt so access can be reviewed and restored.

Immediate digital access and withdrawal

Before checkout, you must expressly request immediate access and acknowledge that, once the paid digital content begins, you lose the usual 14-day right to withdraw. Access begins when payment is verified and the interactive guide is unlocked. This does not remove mandatory rights if the content is faulty, unavailable or not as described.

Refunds

Because this is immediately delivered digital content, we do not offer change-of-mind refunds after payment is verified and access begins where you gave the express consent and acknowledgement above. Contact us if you were charged twice, paid but could not receive or restore access, or believe the service was materially faulty or not as described. Include the purchase email and receipt reference. Eligible refunds are returned through Stripe to the original payment method. Nothing here limits mandatory consumer remedies.

Accuracy and safe use

The guide is independent information, not an official city, transport, emergency or attraction service. Streets, prices, opening times, access rules and businesses can change. We label estimates and source notes, avoid sponsored rankings, and expect users to check posted signs and official information where timing or safety matters. Call 112 for emergencies.

Fair use

Your purchase is for personal use during your Pisa visit. Do not resell, scrape, republish or automate access to the guide. You may save the information locally for your own trip.

Changes and applicable rights

We may correct or update guide content as local conditions change. Contract terms applicable to a completed purchase will not be changed retroactively to remove mandatory rights. Any governing-law rule in these terms is subject to the consumer protections and courts that cannot legally be excluded in the country where you live.